We’re hiring for our partner, a growing company that builds and operates high-quality iGaming brands, focusing on delivering premium player experiences. With offices in Malta and Marbella, their operations are powered by highly experienced teams with deep industry knowledge. The company culture promotes accountability and autonomy, trusting team members to use their expertise and best judgment to continuously improve and deliver exceptional gaming experiences.
What You’ll Do
Provide outstanding customer service through chat and emails in both English and Estonian.
Respond professionally to a range of live chat and email queries from players
Handle KYC duties and document processing
Investigate inquiries to determine underlying customer needs
Communicate in a prompt, thoughtful, warm, and empathetic manner
Provide first-time resolution wherever possible
Remain vigilant of any suspicious activity and escalate when needed
Cross-sell and promote opportunities when appropriate
Identify responsible gaming concerns during live communications and offer appropriate support
Always put the player first
What We’re Looking For
Experience in Customer Service or a similar role within the iGaming industry
Strong proficiency in English and Estonian, both written and spoken
Willingness to work shifts between 8 am – 1 am
Current location or willingness to relocate: Malta
What You’ll Get
A close-knit team across Malta and Marbella
Opportunities to grow beyond traditional customer service roles
Hybrid work environment
Access to a vibrant office space at SOHO Strand
Health insurance
On-site gym
€100 monthly commute allowance added to your salary
Paid volunteering time to support social causes