Customer Support Agent – Portuguese and English speaking

Customer Support Agent for night shift

Remote (in Malta or Portugal)

We’re on the lookout for candidates who are proficient in both English and Portuguese to join our clients new customer support team.

Whilst prior experience in customer support roles within the iGaming industry is a plus, we welcome applications from those seeking to break into the world of iGaming as well. If you’re passionate about delivering top-notch support and are excited about the opportunities in iGaming, we encourage you to apply.

Responsibilities:

  • Exceptional Customer Support: Provide outstanding customer support to our clients English and Portuguese-speaking customers through email and live chat channels.

  • Timely Issue Resolution: Deliver timely and accurate resolutions to customer inquiries and issues, consistently striving to exceed their expectations.

  • Customer Satisfaction: Champion the cause of customer satisfaction by going the extra mile to ensure a positive customer experience.

  • Product Knowledge: Acquire in-depth knowledge of all our business areas, including our products and services, and become an advocate for them.

  • Collaboration: Collaborate closely with other teams and team members to ensure a seamless and excellent customer journey.

 Requirements:

  • Fluent in both English and Portuguese. Exceptional written and verbal communication skills in both languages are essential.

  • Previous customer service experience, preferably in an online environment is a plus.

  • Ability to work in rotating night shifts (midnight to 8am CET),  including weekends and Public holidays to ensure round-the-clock support for our global customer base.

  • Possess excellent time management, active listening skills, empathy, and a “can-do” mindset.

  • Be a strong team player who can motivate and contribute to the success of the team.

  • Experience in the iGaming industry and/or sports knowledge is considered a plus but not mandatory.

Related Jobs

Finance Assistant

Finance Assistant Malta We are looking a motivated, detail-oriented, and organized Finance Assistant to join...

Head of Sales

We are seeking an experienced and driven Head of Sales to join our client's team based in Tallinn, Estonia....

Product Marketing Manager

Our client is a recognized B2B innovator in iGaming solutions, known for its dynamic presence in emerging...