Our partners are an established iGaming group launching an exciting new Sweepstakes Casino brand focused on the U.S. market. Their goal is to deliver a smooth, secure, and exciting player experience—and that starts with having the right operational team in place.
We’re looking for sharp, hands-on Operations Specialist – Payments, Risk and Compliance to join the team. You’ll play a critical role in managing day-to-day operations across payments, chargebacks, KYC, fraud, and risk management.
This is a rare opportunity to join at an early stage, take ownership, and grow as the business scales.
Your Responsibilities
As part of the Operations team, you’ll work across several key areas, including:
Payments Operations
Monitor and process player deposits and withdrawals
Investigate failed transactions and liaise with payment providers
Ensure accurate reconciliation and reporting
Chargebacks & Dispute Management
Handle incoming chargebacks and build strong response cases
Collaborate with PSPs to resolve disputes
Identify trends and work proactively to reduce dispute rates
Risk & Fraud Monitoring
Detect and investigate suspicious activity, including multi-accounting, bonus abuse, and fraud
Apply and improve fraud rules and alerts
Support internal escalations and implement preventative measures
KYC & Compliance
Review and verify customer KYC documents
Ensure onboarding and ongoing monitoring align with internal policies and relevant guidelines
Support automation and policy development for KYC and AML processes
What We’re Looking For
Experience in payments, fraud/risk, KYC, or chargebacks—ideally within iGaming, Fintech, or Payments
Comfortable juggling multiple responsibilities and switching between areas
Hands-on experience with PSP dashboards, fraud tools, KYC platforms, and/or chargebacks
Detail-oriented with strong analytical and decision-making skills
Proactive, accountable, and self-driven
Excellent English communication skills (written & verbal)
Positive mentality
Nice to Have
Familiarity with the U.S. market and sweepstakes or social casino models
Previous experience working in a startup or lean operational team
Why Join
Shape core operational processes from the ground up
Work directly with experienced leadership in payments, risk, and product
High-impact role with real ownership from day one
Potential for growth as the business scales