Payment Specialist – Asia

We are looking for a Payments Specialist to join one of the fastest-growing crypto casino brands, where innovation, cutting-edge technology, and a passion for delivering exceptional user experiences drive everything they do!

Role Summary:
As a Payments Specialist, you will support the payments department by maintaining and enhancing the existing payments portfolio. This includes ensuring payment service providers are operating efficiently, monitoring acceptance rates, addressing transaction errors, and producing reports to improve payment processes. Your work will contribute significantly to optimizing the payments offering for a growing international online casino operator.

Main Responsibilities:

  • Monitor daily performance of payment methods and implement improvements to boost acceptance rates.
  • Maintain and update performance metrics reports, proposing impactful improvements.
  • Analyse key metrics and identify opportunities for improvement and innovation.
  • Investigate and resolve issues related to failed or missing end-user transactions.
  • Communicate with third-party payment service providers to address operational issues.
  • Document and maintain up-to-date department procedures.
  • Implement new payment providers, including configuration, documentation, and testing.
  • Regularly conduct market-specific competition analysis and interpret findings effectively.
  • Collaborate with payment service providers and international acquirers to ensure smooth payment flows.
  • Proactively suggest and initiate improvements to payment processes and systems.
  • Evaluate payment providers’ performance and take proactive actions based on results.
  • Identify innovative ideas to enhance the customer payment experience.
  • Support the team in achieving key initiatives.

Requirements:

  • Previous experience working with PaymentIQ.
  • Knowledge of payments and the gambling industry.
  • Highly organized with strong analytical skills.
  • Excellent planning and problem-solving abilities to drive business decisions.
  • Minimum of 2 years in a similar position.
  • Fluency in spoken and written English.

What’s in it for you?

  • Fully remote working environment.
  • Competitive remuneration.
  • A culture built on trust and collaboration.
  • Flexible working arrangements to support your work-life balance.
  • A dynamic, young, and enthusiastic team.
  • Opportunities to grow in a fun and engaging work atmosphere.

Key Objectives:

  • Ensure acceptance rates meet the defined quarterly thresholds.
  • Establish backup options for all major payment providers.
  • Optimize payment service provider costs based on defined yearly criteria.
  • Meet department roadmap deadlines to launch new payment providers.

If you are a driven professional with a passion for payments and the gambling industry, this role is your opportunity to make an impact in a fast-paced, innovative environment!

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