Player Operations Specialist

Player Operations Specialist

Malta – On-site

We are looking for a Finnish speaking Player Operations Specialist to join our Malta based client.

Reporting to the Head of Customer Service, you’ll be a key player in bringing top-notch service to our Finnish market.

Responsibilities:

  • Deliver excellent customer service via chat and emails in both Finnish and English
  • Respond professionally to a range of live chat and email queries from our players
  • Be responsible for KYC duties and Document Processing
  • Listen, probe, and investigate inquiries to determine the underlying needs of the customer
  • Communicate in a prompt, thoughtful, warm, and empathetic manner
  • Provide first-time resolution where possible
  • Remain vigilant of any suspicious activity and escalate accordingly
  • Look to cross-sell and promote all opportunities
  • Identify RG concerns within live communications and provide the necessary support
  • Put the player first at all times!

Requirements:

  • Experience in Customer Service or a similar role in iGaming
  • Native Finnish speaker with excellent English skills, both written and spoken
  • Willingness to work shifts between 8 am – 1 am, with potential night shifts if needed

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