Player Operations Specialist
Malta – On-site
We are looking for a Finnish speaking Player Operations Specialist to join our Malta based client.
Reporting to the Head of Customer Service, you’ll be a key player in bringing top-notch service to our Finnish market.
Responsibilities:
- Deliver excellent customer service via chat and emails in both Finnish and English
- Respond professionally to a range of live chat and email queries from our players
- Be responsible for KYC duties and Document Processing
- Listen, probe, and investigate inquiries to determine the underlying needs of the customer
- Communicate in a prompt, thoughtful, warm, and empathetic manner
- Provide first-time resolution where possible
- Remain vigilant of any suspicious activity and escalate accordingly
- Look to cross-sell and promote all opportunities
- Identify RG concerns within live communications and provide the necessary support
- Put the player first at all times!
Requirements:
- Experience in Customer Service or a similar role in iGaming
- Native Finnish speaker with excellent English skills, both written and spoken
- Willingness to work shifts between 8 am – 1 am, with potential night shifts if needed