Support Agent

Support Agent

  • Malta

Based in Malta, this is a full-time position on Monday-to-Sunday shift hours that reports to Support Manager. In this role, you’ll have many opportunities to grow, whether you want to stay in a dispatch function, move into a first-line end-user function or become a team leader.

What you’ll do:

  • Provide quality support at one of the fastest growing technology companies in Europe

  • Answer questions through phone, email and chat with customers and external stakeholders about the company’s services, the company and payments in general

  • Identify where improvements can be made and suggest how they can be implemented

Who you are:

  • You are a service-minded individual bursting with positivity

  • You are fluent in English and another language (German or Swedish or Finnish)

  • You preferably have experience working at a support centre or in a similar environment

  • You thrive in a fast-paced environment and are a natural when it comes to finding new solutions and opportunities while maintaining a detailed and structured approach

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