Support Agent
Based in Malta, this is a full-time position on Monday-to-Sunday shift hours that reports to Support Manager. In this role, you’ll have many opportunities to grow, whether you want to stay in a dispatch function, move into a first-line end-user function or become a team leader.
What you’ll do:
Provide quality support at one of the fastest growing technology companies in Europe
Answer questions through phone, email and chat with customers and external stakeholders about the company’s services, the company and payments in general
Identify where improvements can be made and suggest how they can be implemented
Who you are:
You are a service-minded individual bursting with positivity
You are fluent in English and another language (German or Swedish or Finnish)
You preferably have experience working at a support centre or in a similar environment
You thrive in a fast-paced environment and are a natural when it comes to finding new solutions and opportunities while maintaining a detailed and structured approach
