VIP Account Manager

Finnish VIP Account Manager
London, UK/Remote

Join our clients team as a Finnish VIP Account Manager and provide their high value customers with an exceptional online gaming experience.

As a VIP Account Manager, you will be a crucial player in ensuring that our clients high value customers have access to the world’s most exciting and leading online casinos. You will work in a dynamic and fast-paced environment, and your passion for online gaming will be put to use in delivering an online gaming experience like no other. 

Responsibilities:

  • Building and maintaining relationships with our most valuable customers, acting as their primary point of contact and ensuring their gaming experience is exceptional.
  • Increasing VIP revenue through active engagement and offering diverse promotions within regulatory rules.
  • Reactivating inactive VIP customers and managing their accounts and promotional enquiries.
  • Organizing gifts and events to further strengthen relationships and enhance the gaming experience for VIP customers.
  • Identifying and highlighting valuable customers to the business and ensuring a warm welcome for them.
  • Ensuring consistency of communication and adherence to brand guidelines, and complying with all applicable regulations and legislation while effectively managing any identified risks within areas of responsibility.

Requirements:

  • Fluency in Finnish language
  • Strong English language skills
  • Preferably fluency in another language such as Finnish, Norwegian, Swedish, German, Spanish, Arabic, French or Polish.
  • Strong analytical and numerical skills
  • No prior understanding of the gaming industry is necessary, but a proven track record of managing projects or portfolios is desirable
  • Proficiency in the Microsoft Office Suite
  • Excellent organizational skills, attention to detail, time management and the ability to prioritize tasks
  • Strong ability to develop and maintain customer communication
  • Proven ability to achieve targets
  • Ability to think creatively and innovate
  • Strong communication and relationship building abilities
  • Experience in customer service
  • Excellent interpersonal skills
  • A business-minded approach, with background in marketing, sales, or communications
  • A confident and outgoing personality, comfortable with phone communication
  • Strong persuasion and negotiation skills
  • Flexibility and adaptability to changing market trends
  • Resilience and determination to achieve goals
  • Strong verbal and written communication abilities

 

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