VIP / CRM Exec

VIP CRM Executive, 

Tallinn, Estonia

We’re on the hunt for an experienced VIP CRM Executive join our client’s Tallinn-based team and help maintain thier reputation as the leading provider of gaming services in the Baltic States.

Your role will be to become a part of the company family and be responsible for executing VIP CRM activities as well as taking part in the CRM planning process.

Key responsibilities will include:

  • •    Delivering VIP CRM activity as planned in promotional calendar  (e-mail, SMS marketing ect)
  • •    Developing and provisioning of bonus and loyalty programs to support campaigns 
  • •    Proofing all campaigns and ensuring that quality standards are met
  • •    Closely coordinating with different teams to ensure that all activity delivered is consistent and follows the brand guidelines 
  • •    Developing of reports to reach well-organized procedure for different product segments 
  • •    Working with analytics and technology teams to acquire and manage customer history data 
  • •    Implementing testing plans to develop dynamic content and promotional offers 

Your mindset

You’ll need to demonstrate commitment to five key company values:

  • •    Service
  • •    Teamwork
  • •    Ambition
  • •    Responsibility
  • •    Solutions

Your skills and experience

You’ll need to have:

  • •    Experience of working in CRM in the online gaming industry 
  • •    Experience of working with Content and/or Campaign Management Systems preferred 
  • •    High attention to the details and accuracy in content development and execution
  • •    Great time management skills
  • •    Excellent Microsoft office skills, including use of PowerPoint to create well-structured and easy to understand presentations
  • •    Excellent communication, interpersonal and analytical skills

Our offer

In return, the successful candidate will get:

  •  A competitive salary
  • Extra holiday days
  • Flexible working conditions
  • The chance to develop your career in a growing international organisation
  • A supportive, friendly and multi-cultural working environment
  • Free tea, coffee and healthy snacks

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