Estonian speaking VIP Executive

Estonian speaking VIP Executive 

Tallinn, Estonia

Our client, a successful iGaming operator is looking to hire an Estonian speaking VIP Executive to join their team in Tallinn, Estonia. As VIP Executive you will be responsible for establishing and maintaining direct communications with VIPs as well as development and execution of High Value propositions across the organisation to support sustainable revenue growth across our high value customer portfolio. 


 Key Responsibilities 

  • On a regular basis review portfolio performance and execute offers for onboarding, retention and reactivation of high value customers
  • Review potential high value profiles and establishing direct communications with them in order to accommodate them to the brand and support growth
  • Acquisition of new VIP customers through member-get-member recommendations, special VIP events, etc
  • Maintain regular communication plan and routine with HV customers and prospects 
  • Develop and execute VIP promotion and campaigns Sports, Poker and Casino, analysing campaign ROI to make improvements on future plans
  • Manage personal rewards and VIP treatments (tours, casino visits, gifts, etc)
  • Work closely with customer support and other teams in order to resolve customers issues, requests
  • Project manage VIP initiatives with key stakeholders
  • Collect customer data and insights to provide bespoke personalisation customer interaction

Behavioural Competencies 

  • Highly communicative, emphatic and stress-resisting person
  • Organised: Plans effectively and efficiently through good time management, able to deliver
  • Attention to the details
  • Decision Quality: Makes quality, long and short term decisions considering various inputs
  • Collaborates: Is a team player -works with others across the organisation to get things done
  • Communicates effectively – communicates credibly and effectively across a range of channels and audiences
  • Customer centric to provide customer advocacy and pushing customer-centric solutions within the company

Education, Qualifications & Experience 

 

  • Educated to degree level
  • Estonian and English language proficiency
  • Two years of experience in a Commercial or Marketing role
  • Two years of VIP accounts management, hands-on experience with VIPs interaction
  • Experience in the Gambling/Gaming Industry is desirable but not required

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