Senior Account Manager (English Speaking)
Our partner, a leading provider of premium iGaming products, platforms and management solutions are looking to hire a Senior Account Manager to support their growth and take full ownership of the client experience. If you’re passionate about delivering exceptional service, keen on the igaming industry, and have a track record of nurturing lasting client relationships, we want to connect with you.
Key Responsibilities:
- Client Relationship Management: Own and manage client relationships as their primary point of contact. Use customer analytics to tailor services, ensuring exceptional service delivery. Spot market trends and capitalize on opportunities to enhance client performance.
- Commercial Support: Take full ownership of managing client relationships as the first point of contact. Prioritize client needs, ensuring they’re met timely and to the highest standard. Utilize insights from customer analytics to tailor services to client-specific needs and identify market trends to boost their performance.
- Cross-functional Collaboration: Work closely with different teams to spot cross-selling opportunities and manage client accounts effectively. Ensure seamless collaboration with internal stakeholders for an impeccable customer experience.
- Product Knowledge: Keep comprehensive knowledge of our company’s products, services, and verticals. Participate actively throughout the sales process to ensure successful client conversions.
- Metrics, Reporting, and Forecasting: Contribute to our KPIs by tracking and forecasting key account metrics, communicating progress to all relevant parties.
Requirements:
- Excellent command of the English language.
- 5+ years of account management or sales experience.
- Comprehensive knowledge of the igaming industry, especially the sportsbook platform and its various products and casino operations.
- Availability for traveling when necessary.
- Expertise in Microsoft Office Suite, Google Apps, Salesforce, and help desk support software.
- Experience with CRM and PMO tools like JIRA, Trello, Pipedrive, etc.
Key Soft Skills:
- Communication Skills: Demonstrated ability to communicate, present, and influence credibly and effectively at all organizational levels.
- Collaboration: Excellent collaboration skills, understanding that multiple teams with diverse expertise contribute to project success.
- Time & Project Management: Superior time and project management capabilities. A proactive mindset geared towards refining inefficiencies.
- Negotiation & Presentation: Excellent listening, negotiation, and presentation skills with top-tier verbal and written communication abilities.
- Interpersonal Skills: Natural relationship builder with attributes like integrity, reliability, and maturity. Ability to prioritize among competing tasks and a keen analytical mindset.
Nice to Have:
- Proficiency in additional languages.