We are in search of a seasoned Regional Business Manager to join our client’s dynamic team in Miami. Our client is on the brink of significant expansion in the North American market, making this role a pivotal opportunity for someone keen on growing the client base.
Our client is a prominent B2B SaaS provider, specializing in delivering iGaming software, content, and services. With a diverse portfolio including casino, sports betting, platform, payments, and affiliate management, they cater to 200 clients globally.
- Spearhead the Customer Go Live process, efficiently managing operational issues that affect service delivery to clients.
- Maintain alignment with customer casino initiatives.
- Lead initiatives to upsell within the US market.
- Present new product upgrades and functionality, ensuring client comprehension of the product development roadmap.
- Serve as the primary point of contact for US regulators.
- Support Vendor Management in the identification of new vendors.
- Act as the primary liaison with test labs, facilitating approvals.
- Collaborate closely with global account management teams.
- Act as the escalation point for US customers.
- Collaborate with clients to optimize ROI across gaming products.
- Work with clients to drive continuous improvement in all aspects of service.
- Build lasting customer relationships, fostering confidence.
- Advocate for the client within the organization.
- Contribute ideas for platform and product development, providing valuable feedback for ongoing service enhancement.
- Conduct training sessions for new clients.
- Prior experience in iGaming with a strong understanding of the online industry.
- Exceptional written and verbal communication skills in English. Proficiency in Spanish is advantageous.
- Strong skills in listening, negotiation, and presentation.
- Minimum of 2 years of experience in client relationship management.
- Ability to prioritize tasks effectively, especially when faced with competing demands.
- Critical thinking and problem-solving abilities.
- Strong attention to detail and adherence to deadlines.
- Experience working with key functions in an online business, including marketing, affiliates, customer service, payments, content, and development.
- Proficiency in data-based performance analysis, reporting, and statistics.
- Familiarity with the software development lifecycle and software release management.
- Experience in the IT/Telecoms or a similar technical field is a plus.
- A technical understanding of web services is desirable.
- 22 paid leave days, with two additional paid leave days per year, up to a maximum of 32 days, in addition to 11 public holidays.
- 10 sick leave days per year (without a doctor’s note).
- Medical leave of up to 30 days per year, documented with a medical certificate.
- Fully Paid Parental Leave of up to 4 weeks and the option to work from home during the first 13 weeks following birth.
Perks and Benefits:
- Bonus scheme based on performance and agreed-upon targets with your manager.
- Private medical insurance, including dental coverage.
- 401k pension contributions.
- Gym membership coverage.
- Access to internal and external training resources, including Udemy.
- Team building activities and office parties held throughout the year.