About the Role
Reporting to the Head of Customer Service, you’ll be a key player in bringing top-notch service.
What You’ll Do
- Provide outstanding customer service through chat and emails in both English and Finnish languages
- Respond professionally to a range of live chat and email queries from our players
- Be responsible for KYC duties and Document Processing
- Listen, probe, and investigate inquiries to determine the underlying needs of the customer
- Communicate in a prompt, thoughtful, warm, and empathetic manner
- Provide first-time resolution where possible
- Remain vigilant of any suspicious activity and escalate accordingly
- Look to cross-sell and promote all opportunities
- Identify RG concerns within live communications and provide the necessary support
- Put the player first at all times!
What We’re Looking For
- Experience in live chats
- Strong English proficiency, both written and spoken, along with Finnish
- Willingness to work shifts between 8 am – 1 am, with potential night shifts if needed