Location: Warsaw, Poland (Hybrid setup)
Type: Full-time, shift-based
About the Role
We’re hiring on behalf of our client – a well-established marketing agency in the iGaming industry that’s launching an exciting new Sweepstakes casino brand targeting the U.S. market.
We’re looking for a proactive and driven Customer Support Representative to join their ambitious team in Warsaw. If you’re hands-on, solution-oriented, and ready to work in a fast-paced iGaming environment, this one’s for you.
You’ll be the first point of contact for players – supporting them with everything from account setup to payments, KYC, and more. The role requires flexibility to work rotating shifts, including evenings and weekends, with a hybrid setup offering a mix of office and remote work.
What You’ll Be Doing
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Support players via live chat and email, delivering quick and effective solutions
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Handle inquiries related to payments, KYC, account access, gameplay, and promotions
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Monitor and respond to customer feedback, ensuring high levels of satisfaction
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Collaborate with internal departments (Payments, Content, Risk, Product) to resolve issues
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Assist with content updates, quality checks, and other ad-hoc operational tasks
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Maintain detailed records of interactions in CRM tools and follow internal procedures
What You’ll Bring
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Fluent English, both written and spoken (a must!)
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Previous experience in customer support or iGaming is a huge plus
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High energy, positive attitude, and eagerness to learn
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Ability to multitask and remain calm under pressure
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Willingness to work flexible hours, including weekends and holidays
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A hands-on mindset, you see something that needs doing, and you take initiative
What’s in It for You
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Be part of an exciting new brand entering the U.S. iGaming market
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A hybrid setup – work from home with regular days at the Warsaw office
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A chance to grow your career in a vibrant, international team
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Fast-paced environment where your work makes a real impact
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Supportive team and opportunities for long-term development