Fulltime
Remote in LATAM
About the Role
We are hiring on behalf of our partner, a leading company in the iGaming industry, looking for a Payments Analyst to join their growing Payments team. This role is ideal for someone with a keen eye for detail, strong problem-solving abilities, and a background in payment operations.
As a Payments Analyst, you will be responsible for monitoring and processing transactions, assisting players with payment-related inquiries, and identifying irregular patterns that could impact payment flows. You will work closely with internal teams and external payment providers to ensure smooth and secure transactions while delivering an exceptional player experience.
Key Responsibilities
- Player Support & Case Management:
- Handle player inquiries related to missing or failed transactions with efficiency and empathy.
- Investigate payment discrepancies and resolve issues promptly.
- Communicate resolutions clearly to players, ensuring a positive customer experience.
- Payment Processing & Proactive Monitoring:
- Conduct daily reviews of payment transactions to identify irregularities or issues.
- Ensure smooth processing of deposits, withdrawals, and refunds.
- Proactively identify patterns or recurring issues affecting payment flows.
- Provider Case Handling & Escalations:
- Act as the primary point of contact for payment providers, including escalation of complex cases.
- Build strong working relationships with payment providers to expedite resolutions.
- Manage service level agreements (SLAs) with third-party payment partners.
- Data Analysis & Reporting:
- Monitor key payment KPIs and report trends or issues to management.
- Provide recommendations for process improvements based on data analysis.
What We’re Looking For
Experience & Skills
- 1+ years of experience in payment operations, ideally within iGaming, fintech, or online transactions.
- Hands-on experience with PaymentIQ (a must-have)
- Familiarity with payment providers, processing workflows, and transaction security measures.
- Strong investigative and analytical mindset, with a problem-solving approach.
Soft Skills & Competencies
- Excellent English communication skills, both written and verbal, with the ability to manage player inquiries and provider relationships professionally.
- High attention to detail and accuracy in financial transactions.
- Strong collaboration skills, working effectively with customer support, compliance, and fraud teams.
- Ability to work independently, manage multiple priorities, and adapt to a fast-paced environment.
What’s in It for You?
- Remote work flexibility, allowing you to work from anywhere within the LATAM.
- Opportunity to grow within a high-growth company in a fast-moving industry.
- Supportive and collaborative team culture, with room for career advancement.
- Work hours designed for better flexibility – Tuesday to Saturday, 1 PM – 10 PM.
If you’re passionate about payment security, transaction monitoring, and delivering a seamless user experience, we’d love to hear from you! 🚀